The Greenbrier Companies, Inc. I/T Support Lead in Lake Oswego, Oregon
At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE: GBX) is a leading designer, manufacturer and supplier of freight rail and marine transportation equipment and services, powering the movement of products around the world. Greenbrier's innovation and engineering expertise pairs with our capacity to build and repair freight transportation equipment. This allows us to provide an unrivaled level of service to our customers across the Americas, Europe and countries of the Gulf Cooperation Council. Greenbrier also provides asset management services and a unique railcar leasing syndication platform that brings us into contact with the world's leading fixed asset investors.
Greenbrier's heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers and positively impact the world around us.
Over the past decade our software development team has built an enterprise platform to handle the needs of our railcar business. This platform, named Enspire, is used internally by our company and externally by our partners. This role will require expert attention to all facets of that platform, including database, backend code, and the web user interface.
Perform level 3 support for the production Enspire platform
Troubleshooting and solving issues in production by applying configuration, data modification, and code fixes
Coordinate with other groups to deploy hotfixes to production
Lead a small group of Tier 2 support developers who will assist with troubleshooting and fixes
As a lead, you will be responsible to meet with them daily, approve their work, and set their priorities. Additionally, the position will work closely with our Tier 1 support department to triage and prioritize support issues raised by our users.
Qualifications and Experience:
Team leadership on a support team (2+ years)
SQL - 3+ years
Kanban or Agile team experience
5+ years of software support experience
Solid relational database experience
Ability to hit the ground running; quickly understand and work in an existing product
BA in Computer Science or equivalent experience
Good research skills
Familiarity with small team dynamics
Understanding of Agile Development practices
Azure DevOps, a plus
NET MVC with C#, a plus
React, a plus
Company: Greenbrier Leasing Company LLC
Functional Group: Information Technology