The Greenbrier Companies, Inc. Customer Experience Support in Lake Oswego, Oregon
At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE: GBX) is a leading designer, manufacturer and supplier of freight rail and marine transportation equipment and services, powering the movement of products around the world. Greenbrier's innovation and engineering expertise pairs with our capacity to build and repair freight transportation equipment. This allows us to provide an unrivaled level of service to our customers across the Americas, Europe and countries of the Gulf Cooperation Council. Greenbrier also provides asset management services and a unique railcar leasing syndication platform that brings us into contact with the world's leading fixed asset investors.
Greenbrier's heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers and positively impact the world around us.
Job Summary: Address customer needs and track issues through completion using support software. Reply to customers through a variety of channels. Work with subject matter experts and internal teams to meet customer needs.
Support Customer Experience team in addressing a high volume of customer inquiries.
Communicate and coordinate information flow with customers and between various internal departments; responding to inquiries in a timely, professional, and accurate way via phone, support software, and email
Foster long-term relationships with customers and colleagues through open and interactive communication; gain knowledge and insight into customer's business needs
The primary point of contact for designated functional duties
Document functional processes related to Customer Experience activities
Support organization in the facilitation of meetings and presentations
Scheduled rotation of responsibilities, including triage of customer inquiries
Utilization of support software to intake, monitor, and manage customer inquiries
Assist in cross-training as needed
Help accelerate our effort to build the best customer service team in the industry
Qualifications and Experience:
Strong drive to provide outstanding customer service. Prior experience in customer service a plus
Excellent verbal and written communication skills
High level of integrity, accountability, reliability, patience, and organization
Excellent problem solving, active listening, and phone contact handling skills
Excellent time and task management skills
Ability to work well in a team
Functional knowledge of the rail industry, leasing, and/or manufacturing is a plus.
Proven ability to manage multiple tasks or projects while paying attention to detail and shifting priorities
Strong computer skills with an aptitude for learning and exploring a variety of systems and applications
Advanced proficiency with MS Office applications with an emphasis on Outlook, Excel, Word, and PowerPoint. Experience with Access and/or databases a plus. Knowledge of Greenbrier applications and software a plus. Experience with help desk software a plus
Ability to prepare and execute meetings and presentations with customers and internal groups
Undergraduate degree or equivalent experience
Company Greenbrier Leasing Company LLC
Functional Group Administration