At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE:GBX) is powering the movement of products around the world as a leading designer, manufacturer and supplier of freight rail and marine transportation equipment and services.

Greenbrier’s heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers while positively impacting the world around us.

Greenbrier’s success begins with people. We believe in supporting our global workforce through our unwavering attention to Safety, Quality, Respect for People and Customer Satisfaction. These values are rooted in our IDEAL commitment, which promotes Inclusion, Diversity, Equity, Access, and Leadership, creating a culture where employees are engaged and feel good about coming to work every day. A diverse, qualified, and engaged talent base is the key to our success.

Summary

The Systems Operations Engineer is responsible for the day-to-day activities of the Systems Operations and Administration Team which includes troubleshooting complex system issues and providing support to the Tier 2 support teams as needed. This role is responsible for performing required systems maintenance such as monthly patching, vulnerability remediation and system updates.

Duties and Responsibilities

To perform this job successfully an individual must be able to perform the following essential duties satisfactorily. Other duties may be assigned to address business needs and changing business practices.

• Provides exceptional IT support to internal customers across geographical locations ensuring a continuous high level of customer satisfaction.

• Develops, documents, makes recommendations, and communicates plans for investing in core system architecture, including analysis of cost reduction opportunities.

• Assists to coordinate and resolve escalations from Tier 1 and Tier 2 Support teams.

• Troubleshoots and supports branch networks, Citrix, Office 365, Active Directory, Group Policy, Azure AD, Windows and VMware.

• Performs administration of the branch networks, Citrix, Office 365, Active Directory, Group Policy, Azure AD, Windows and VMware including policy and configuration changes.

• Assists in maintenance/management of Greenbrier servers, storage and backup architecture.

• Collaborates with various internal and client teams to ensure a seamless transition from legacy environment to new cloud infrastructure and business-as-usual delivery of products and services.

• Interacts with Service desk team tracking client issues, updating client tickets and ensuring closure while providing documentation to update Greenbrier’s knowledgebase.

• Documents configurations (updating CMDB, Visio Diagrams, project deliverables) as needed.

• Collaborate with other teams to ensure Service Levels (SLA’s) are met.

Qualifications

The following generally describes requirements to successfully perform the assigned duties.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, MIS or a minimum of 1 year experience supporting enterprise systems in a corporate IT support role.

• Possess the ability to troubleshoot and solve problems.

• Ability to communicate verbally and in writing.

• Ability to deliver customer service that provides an excellent end user support experience.

• Experience working with Microsoft Windows architecture including general knowledge of system management best practices for Microsoft Windows Server, Office 365, SQL Server, Active Directory (AD), Group Policy, and Remote Installation Services.

Preferred Qualifications

• Experience implementing, administering, and supporting Azure (IaaS) or Cloud Security.

Work Environment and Physical Requirements

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered an office environment that can be hybrid onsite/remote or may be eligible for fully remote work at the discretion of the department manager.

Physical Activities and Requirements

Frequency Key

Not Applicable: Activity is not applicable to this occupation

Occasionally: Occupation requires this activity up to 33% of the time (0- 2.5+ hours/day)

Frequently: Occupation requires this activity from 33% - 66% of the time (2.5: 5.5+ hours/day)

Constantly: Occupation requires this activity more than 66% of the time (5.5+ hours/day)

Working Postures

• Sit: Frequently

• Walk: Occasionally

• Bend: Occasionally

• Kneel/Squat: Not Applicable

• Crawl: Not Applicable

• Climb: Not Applicable

• Reach Forward: Not Applicable

• Reach Upward: Not Applicable

• Handling/Fingering: Constantly

Lift / Carry Requirements

• 5-10 lbs: Not Applicable

• 10-25 lbs: Not Applicable

• 25-50 lbs: Not Applicable

• 50-75 lbs: Not Applicable

• 75+ lbs: Not Applicable

Push / Pull Requirements

• Less 10 lbs: Not Applicable

• 10-25 lbs: Not Applicable

• 25-50 lbs: Not Applicable

• 50-75 lbs: Not Applicable

• 75+ lbs: Not Applicable

EOE including Vet/Disability

Click here for more information:Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)

Greenbrier makes reasonable accommodations in the application and hiring process for individuals with known disabilities, unless providing accommodation would result in an undue hardship. Any applicant believing that he or she may need reasonable accommodation for any part of the application and hiring process should contact Greenbrier Human Resources at careers@gbrx.com or call us at 503-684-7000.

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Email communication from The Greenbrier Companies (Greenbrier) will always come from a corporate email address that ends in @gbrx.com or from our applicant tracking system, iCIMS, after you have created a secure account and submitted your application. During the application process, you will create a secure account in our secure applicant tracking site that ends with “-gbrx.icims.com”. In this portal, we will ask you to provide your contact information, past employment history, education history and other job-related information.

Job Locations US-OR-Lake Oswego | US-TX-Home Office

ID 2023-1957

Company Greenbrier Leasing Company LLC

Position Type Regular Full-Time

Category Information Technology

Remote Eligibility Yes

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