The Greenbrier Companies, Inc. Sr. Manager, Operations in Chicago, Illinois
At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE: GBX) is a leading designer, manufacturer and supplier of freight rail and marine transportation equipment and services, powering the movement of products around the world. Greenbrier's innovation and engineering expertise pairs with our capacity to build and repair freight transportation equipment. This allows us to provide an unrivaled level of service to our customers across the Americas, Europe and countries of the Gulf Cooperation Council. Greenbrier also provides asset management services and a unique railcar leasing syndication platform that brings us into contact with the world's leading fixed asset investors.
Greenbrier's heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers and positively impact the world around us.
The Sr. Manager, Operations is the business leader over all aspects of the operations of multiple tank car facilities, will establish goals for the business unit, and be held accountable for overall unit performance, P&L and customer satisfaction. Will be responsible for analyzing effectiveness of existing operating processes to include adherence to regulatory Quality and Technical Standards to ensure business growth and achievement of financial and operations metrics. This position will also be responsible for designing, developing and implementing key performance indicators then analyzing lead and lag measure to make continuous improvements in the operations.
Duties and Responsibilities
The essential duties and responsibilities are listed below. Other duties may be assigned.
*Develops and maintains strong customer relationships. Establish customer service measurements, evaluation and reporting processes to properly manage service performance; ensuring customer concerns are addressed, including development of action plans to close services gaps.
*Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the growth objectives of the region.
*Responsible for asset performance over expected useful life of assets by ensuring proper maintenance programs and care.
*Responsible for development and execution of a capital expenditure program including quality expectations, budgets and timelines.
*Establish and maintain measurement systems and metrics to provide senior leadership with broad information about the status of operations.
*Coordinate internal and external resources to ensure compliance with all federal, state and local regulations (AAR FRA, DOT, OSHA, etc.) as well as internal company policy implementation.
*Partner with corporate Quality and EHS departments to ensure production quality and risk mitigation; leader in implementing EHS and Quality standards within unit.
*Leader for the region's plant managers (direct reports) including staffing selections, professional development, training and holding team accountable for results.
*Travel is required approximately 50% or greater depending on home location.
Knowledge, Skills and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual will possess the following knowledge, characteristics, skills and/or abilities:
*Proficient in computer software applications, including Microsoft Office, internal and customer billing systems, car management systems, and ERP systems
*Working knowledge of internal and external surface preparation and coatings systems application and maintenance for Tank car tanks.
*Working knowledge of Tank car control valves to include OEM and reconditioning.
*Working knowledge of NDT processes and requirements per MSRP M-1002 Appendix T.
*Working knowledge of welding processes and requirements per MSRP M-1002 Appendix W.
*Working knowledge of Tank car Repair, Alteration, and Conversion to Tank cars per MSRP M-1002 Appendix R. Examples are re-qualifications and retrofits.
*Industry knowledge of AAR, FRA rules, DOT regulations; federal and local EHS knowledge
*Experience performing root cause analysis of incidents, hazard assessment, job safety analysis and job safety observations.
*A strong working knowledge of budgeting / financial principles including GAAP and P&L
*Ability to develop and maintain positive working relationships
*Foster teamwork with proven leadership skills
*Excellent verbal, written, and electronic communication skills while communicating with all levels of the organization
*Ability to organize effectively, prioritize tasks, and meet deadlines
Experience & Education
*BA/BS in a related field or equivalent industry experience in a comparable role, both a degree and experience is a plus.
*10-15 years of progressive leadership experience in a freight railroad (tank car) maintenance/ operations environment with demonstrated success in meeting key objectives.
*Must possess a valid driver license with a clear record.
*Demonstrated knowledge of related regulation i.e. Code of Federal Regulations, workplace requirements i.e. OSHA, material and labor requirements for the work in a tank car environment.
*Process improvement experience (4DX, Lean, Six Sigma, etc.).
*Project Management skills including the ability to organize and prioritize multiple client projects to meet deadlines.
Results Orientation. The ideal candidate will have demonstrated the ability to deliver breakthrough results in a challenging business environment. they will have introduced substantive improvements to processes, operations, or practices throughout the business and created new solutions and methods to existing problems that have a significant impact on the business. They will have routinely implemented best-in-class and leading-edge standards on delivering results.
Change Leadership. A successful candidate will have taken specific actions to influence and mobilize others to undertake change by personally modeling the changes and acknowledging others to act in line with change. They will have publicly tracked the progress of the change programs to energize people to participate and continue in the change process.
Team Leadership. A successful candidate will have demonstrated the ability to create a sense of team ownership and empower the team to perform by providing coordination across different functions and different departments. They will take personal risk in sharing or assigning significant responsibility and leveraging explicit strengths and weaknesses of the team members. They will have demonstrated the capacity to reward and recognize employees who take initiatives beyond expectations to advance the performance and deliver against the common goal of the organization.
Strategic Orientation. A successful candidate will have the ability to develop a vision and strategy for the operation consistent with the direction and vision of the business. This strategy and goals will incorporate competitive issues, trends in the industry and key factors influencing the business. They will have experience in developing a strategy that covers a range of products and/or markets and encompasses the full range of organization implications and links with the series of initiatives and priorities that are compelling and logical for the business.
People Development. The ideal candidate will have shown the ability to support specific development needs of others and provide practical support to develop those needs with reasons and rationale by sharing not just what to do but why to do it. Will systematically and constructively gather individual development input from multiple sources to define development feedback. The candidate also will set specific individual development goals to build the capability of the organization before long-term success and also develop his own successor over the next few years.
Reasonable accommodations may be made, if necessary.
Work Environment and Safety Equipment Requirements
*Heavy Industrial Environment
*May work around a multitude of hazardous chemicals / wastes through the supervision / execution of yours and your teams' daily duties while repairing railcars which may be in open or OSHA permit required confined space.
*Ability to wear PPE as required for the environment.
*Mix of office and rail yard environments.
*With the exception of clerical, administrative, and some management positions, which require indoor work, the physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, dry/arid and dusty conditions.
N (Not Applicable): Activity is not applicable to this occupation
O (Occasionally): Occupation requires this activity up to 33% of the time (0- 2.5+ hours/day)
F (Frequently): Occupation requires this activity from 33% - 66% of the time (2.5: 5.5+ hours/day)
C (Constantly): Occupation requires this activity more than 66% of the time (5.5+ hours/day)
Reach Above Shoulder: F
Reach Outward: F
Lift / Carry
10 lbs. or less: F
11: 20 lbs.: F
21: 50 lbs.: O
51: 100 lbs.: O
Push / Pull
12 lbs. or less: F
13: 25 lbs.: F
26: 40 lbs.: O
41: 100 lbs.:O
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Company: Gunderson Rail Services, LLC
Functional Group: Operations
EOE including Disability/Veteran